27 August 2014
However, pay-to-pay rule still exists, so PIAC filed a joint application with the Consumers Association of Canada to the CRTC requesting to end this additional fee scheme.
“Many Canadians are not satisfied with the fact that they need to pay for paper bills,” – noted Jonathan Bishop, author of the report.
“Most consumers believe providing them with free paper bills by mail is a part of companies’ business,” – he added.
Nevertheless, we shouldn’t also forget about the costs of bank statements – here the fee may be lost in the general transaction fees.
Meanwhile, the PIAC’s survey says about 33% of respondents are not comfortable with getting online bills. Another 5% don’t have the access to internet. Of those who don’t want to receive bills online, 33% worry about the security issue.